Significantly enhanced the university's digital learning capabilities by leading cross-functional teams in developing high-quality instructional media, resources, and training opportunities. Key achievements include:

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• Served as a member of the leadership team charged with restructuring the priorities and processes of the instructional design team to build staff expertise in instructional design, accessibility, and multimedia development best practices.

• Designed and facilitated multimodal workshops on pedagogy, educational technologies, and universal design for learning, increasing adoption of tools like Canvas LMS, Zoom, and Kaltura across campus.

• Established comprehensive training programs and professional development plans to upskill internal instructional design and media production teams, resulting in measurable improvements in multimedia quality, consistency, and effectiveness.

• Launched multiple multimedia libraries housing over 200 instructional and promotional videos, eLearning interactive objects, and just-in-time resources to support faculty and student success.

• Built strategic partnerships with over 30 academic and administrative units across the Virginia Tech community to create tailored, high-impact learning experiences aligned with broader University goals.

• Developed quality assurance processes and accessibility guidelines in collaboration with Assistive Technologies and Services for Students with Disabilities, promoting adherence to quality and branding standards across all multimedia projects.

• Provided oversight from project scoping through delivery to provost-supported flexible learning production efforts, ensuring alignment with strategic goals and on-time launches while maintaining high satisfaction from faculty, staff, and students.

• Created and led the Graduate Assistant Mentorship Program for student wage and graduate assistants, bringing in TLOS staff and outside partners to provide career insights, soft skills, and technical experience.

• Partnered with the Director of the Professional Development Network to adopt, design, and promote digital badging across the University.

Elevated the university's technology training capabilities through strategic program development, cultivating partnerships, and providing expertise in instructional design and multimedia:

• Redesigned and expanded the Canvas training curriculum based on participant feedback, launching 7 new workshop offerings to enhance faculty/staff proficiency with the LMS.

• Spearheaded development of 5 self-paced online Canvas courses and a comprehensive workbook, increasing accessibility of training resources.

• Conceptualized and led cross-functional efforts to create a Just-In-Time training portal, housing over 75 multimedia tutorials to provide on-demand support.

• Served as a liaison across TLOS teams to strengthen communication and ensure seamless integration of training with product rollouts like Ensemble CMS.

• Designed specialized training for NLI, University Libraries, and other academic/operational units tailored to their unique needs.

• Prioritized accessibility and inclusive teaching practices by developing dedicated workshops and resources in partnership with internal/external subject matter experts.

• Provided scalable 1-on-1 coaching, design support, and multimedia development services to facilitate adoption of educational technologies.

• Promoted programs through targeted marketing campaigns, creating flyers, social media assets and coordinating outreach initiatives.

Provided comprehensive technology training and support to enhance digital capabilities across the institution:

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• Served as a frontline resource for faculty and students, resolving daily technical issues and facilitating effective use of Blackboard, Panopto, SMART technologies, iPads, and other educational tools.

• Led administrative efforts for the Quality Matters program, ensuring adherence to best practices in online course design and delivery.

• Designed and developed a library of multimedia tutorials, training workshops, and instructional aids tailored to different user groups - empowering faculty to leverage Web 2.0 tools, lecture capture, iPads and more.

• Expanded the institution's digital presence by managing video production, the college YouTube channel, and developing WordPress blogs for multiple departments.

• Provided instructional design expertise to assist faculty in creating engaging, pedagogically-sound courses aligned with programmatic goals.

• Supported workforce development initiatives by delivering technology training to local businesses undergoing digital transformations.

• Contributed to campus-wide committees on Title III programs, professional development, and hiring initiatives, offering an instructional perspective.

• Promoted programs and college events through graphic design of printed and digital marketing assets like brochures and presentations.

Played a pivotal role in enhancing corporate training and development initiatives, leading to improved employee performance and operational efficiencies across over 3,300 stores. Key contributions include:

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• Spearheaded the analysis and design of a foundational workshop, integrating behavior-based interviewing techniques with interactive online exercises created using Adobe Captivate.

• Developed a comprehensive suite of training aids for a Values in Action Program, including E-zine Pre-work, PowerPoint templates, and workshop handouts, to support the company’s core values initiative.

• Utilized the ADDIE model to design and implement the company’s first training package for corporate consulting, addressing diverse training needs and standardizing instructional practices.

• Conducted detailed analyses of product information to create training packets that significantly enhanced brand awareness and product knowledge among 48,000 employees.

• Facilitated effective communication strategies within and across teams, contributing to the achievement of company and departmental goals.